The travel site www.tripidia.com, mobile site and Smartphone App Platforms like iOS and Android are maintained by Provab Technosoft Pvt Ltd Bangalore, which is duly authorised by MTB Travel Planner Pvt. Ltd.Provab Technosoft Pvt Ltd is an IATA accredited company existing compliant with the laws of the Republic of India. By accessing or using this site or using any of its services, you are agreed on terms and conditions mentioned below, including any supplementary guidelines and future modifications.
tripidia.com may change, alter or remove any part of these below written Terms and Conditions without any prior notice. Any changes done in this Terms and Conditions of Use will be applicable the moment they are posted on the site. You need to re-check the “Terms & Conditions” link to be fully aware of the entire scenario.
1. Agreement between the Clients & tripidia.com :
While accessing, using, browsing or making booking through tripidia.com, users have to accept that they are agreeing to the terms and conditions of our portal. In case of any violation, MTB Travel Planner Pvt. Ltd. and its subsidiaries (including tripidia.com) reserve all the rights for taking any legal actions against them.
2. Prices on the Website:
The price, which we offer on tripidia.com, generally includes accommodation charges, taxes (unless specified otherwise) and in special cases some meals (Breakfast /Lunch / Dinner). It never comprises any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments and bar charges, etc. Also the modification of taxes and components will take place subject to the changes announced from State / Central Government authorities from time to time
3. Mode of Payments & the Policies:
To take the advantage of any travel facility or services through tripidia.com, you have to give some part of your payment in advance. It gives you the confirmation of the booking. The amount may depend on the kinds of services, and products availed from customers / user’s end.
To make the payments online, you can use Visa, Master and American Express Cards. tripidia.com offers a safe transaction process and ensures you that your personal security codes will not be revealed in worst cases also.
For international advance payments, you can use Bank / Wire Transfer and transfer amount into our bank account together with the additional charges levied by the banks.
We also accept Bank Drafts, Cheque and cash in exceptional cases.
You can avail net banking facility of respective banks as redirected by our authorised payment gateway options available in the web portal/ app
4. Use of the Website
In case of your use of this website, you agree that:
You will use the website only to make lawful bookings for you or other person for whom you are officially approved to do these kinds of bookings. You will also inform other persons about the Terms and Condition of the website
You will provide accurate information about every official document and other important details like name and DOB to the site in case of planning trip with it.
In case of any error or mistake in the process of information, you will be solely responsible for the same.
All information provided by you to this site should be accurate, updated and complete,
If you have an account on this site, you are advised to secure it with your login details, including login ID and password. You will be entirely responsible for any use or misuse of your account.
5. Communication Policy of the Site
On transacting with this site, you will receive an e-mail from tripidia.com for the status of your transaction. The e-mail will be sent to the e-mail address provided by you and tripidia.com is not responsible for the receipt of the supposed e-mail in your inbox. Be careful in providing right e-mail I’d.
The customer acknowledges that the SMS sent by tripidia.com is an added facility for the convenience of the customers. It is not compulsory as per the law to provide SMS service alerts to the customers. If you don’t receive any SMS for any reason, tripidia.com is not liable for the same.
tripidia.com is not responsible to provide information about any change in flight schedules, cancellation and status of airline or hotel etc.
6. Booking Policy
The total price displayed on the site includes all applicable government taxes.
In case of increase in the fare in the issuance of the Air ticket , due to airlines, miscalculation in amount due to server error and from the banks payment gateway issue then tripidia.com reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of amount should be paid to MTB Travel Planner Pvt. Ltd after the communication from tripidia.com to avoid any discomfort.
You are required to pay the entire amount prior to the confirmation of your booking.
To get any infant’s ticket issued, the age of infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they’re checking in, and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of infant is 24 months or above then you need to book a separate booking as a child.
All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.
7. Flight Amendment & Cancellation Policy
Every booking made on tripidia.com is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.
tripidia.com levies negligible amount of 200 Rs. per passenger/per sector for domestic and 300 Rs. per passenger/per sector for international air tickets as cancellation service charges.
Some bookings may be non-refundable as per the specific airline’s policy.
Some bookings cannot be cancelled partially as per the specific airline’s policy.
Cancellations can be made online or offline through My booking section or by sending an email to tripidia.com We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.
Amendment charges on tripidia.com are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
To cancel the tickets within 24 Hrs of the journey, tripidia.com recommends customer to contact directly to the Airlines and after that, send the cancellation request on our website for refunds.
In case of direct cancellation through airlines, refunds will be given according to airlines charges along with our service charge as above mentioned. After flight departure & in case of No Show, we don't entertain any cancelation request.
In case of No-show the refund amount is entirely depends upon the airlines. tripidia.com has nothing to do with the refund amount. tripidia.com will refund the same amount to the customer, which we receive from airlines in case of No-Show.
8. Holidays Amendment & Cancellation Policy
For cancellations done prior to the 30 days or more of the date of departure, initial deposit amount or 25% of the tour cost (if full paid) will be charged as cancellation charges.
For cancellations done between 29 days to 15 days prior to the date of departure, 50% of the tour cost will be charged as cancellation charges.
For cancellations done between 14 days to 8 days of the tour, 75% of the tour cost will be charged as cancellation charges
For cancellations done within 8 days of the tour, 100% cancellation charges will apply and you will receive no refunds.
9. Refund Policy
tripidia.com will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through My booking section or email.
Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.
tripidia.com will process refund within 72 hrs only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.
Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions
10. Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt
tripidia.com shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent
The customers or clients or agents shall not hold the tripidia.com liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent.
On the basis of assurance given by airlines/hotels/suppliers, tripidia.com may sometimes refund amount to the customer but tripidia.com reserves the right to recover the refunded amount on event of Airlines/hotels getting shut down/non-operational conditions /bankrupt.
11. Copyright & Trademark
Products, services and contents displaying tripidia.com are the properties of MTB Travel Planner Pvt Ltd . Any unauthorized copy & use of the trademark product & services without prior concern will be considered illegal and strict actions may be taken against the proceeding concern or person or company in general.
tripidia.com gives you a limited right to enter, explore, use and transact on its site. You agree not to misuse its materials and interrupt the operation of this Site in any way. You understand that except for information, products or services supplied by tripidia.com do not endorse any other information in anyway. You also understand that tripidia.com does not assure that files available for downloading through the site will be free from any type of viruses.
12. Availability, Rules of Service
Many products and services displayed on the Site may not be available for booking in your location or country. So, the reference to any such products and services on the site does not imply in your particular geographical location. Products and services also are subject to availability and the company is not responsible if any product is unavailable or sold out.
Each product and service offered by the website is governed by the rules and regulations of the respective service provider. You are requested to refer to their rules and regulations as well, before making the booking.
13. Visa Guidelines
Please carry applicable visa for the respective country you are visiting or transiting through. Please check-out the concerned airline and embassy for concerned Visa requirements.
14. Transmitted Material
Internet communications can’t be completely private or secure. You understand that any message or information that you have sent to this site can be intercepted by others unless there is a special notice (for example, credit card information) that is encrypted. Sending a message to tripidia.com does not cause the site to have any special responsibility.
The copyright in the contents of this website belongs to tripidia.com. Copying any part or all the contents of this website without permission of tripidia.com is not allowed except to the extent that such copying or printing is essential for the purpose of availing the paid services offered.
15. Offers, Contests and Interactions
This site may run contests that may need you to send the materials or information about yourself or to offer prizes. All the offers and contests running on this website have its own rules, which you need to read before participation.
16. Disclaimer and No Warranties
You acknowledge that tripidia.com is a conciliator, which is not accountable for any 3rd party obligations due to rates, quality, and all other instances. You particularly agree that use of the services and the site is at your solitary risk. It is your duty to assess the exactness, comprehensiveness and expediency of all advice, opinions, services, merchandise and other information provided on the site. We don’t assure that the service will be uninterrupted or error-free.
tripidia.com can make improvements and/or changes on its website at any point of time tripidia.com and its third party suppliers, licensors, and partners do not guarantee or make any representations about the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.
You acknowledge that uninterrupted access or use of this website can be prevented by certain factors that are not in control including, unavailability of products & services, inoperability or interruption of the Internet or other telecommunications services or certain technical work carried out on this Website. tripidia.com (MTB Travel Planner Pvt. Ltd) will not be answerable for any loss or damage whatsoever arising out of or in connection with any ability/inability while using the site.
17. Hikes in Tariffs & Taxes
We inform you on prior basis that after the finalization of the tour package rates, for any hike in entrance fees, fuel cost, guide charges, and other services, you can be charged as extra.
If government revises some taxes on travel services, clients are liable to pay that extra amount.
18. General Terms:
tripidia.com, as being a reputed and responsible travel agency, provides you the best possible information about the hotels, airlines, transportation, and railways. However, it is advised to all the clients to make a personal inquiry to avoid any confusion
tripidia.com will not be responsible for any delay & alteration in your trip due to unavoidable circumstances from the vendor service provider, and it is not answerable in case of such events,which can be anything.
tripidia.com is not responsible for any damage, loss or injury made during enjoying the holiday
packages provided by us. You are accountable for your own safety measures.We are also not accountable for any human error that gone unnoticed by the clients and our staffs.
19. Credit Policy for Travel Agents
If any travel agent avails services from the company using credit from the company and fails to clear the credit in certain days, tripidia.com can take legal action against the Concern / company or individual. In such cases, they are charged with nominal interest rates that can be decided by the company itself. Firm lawful steps can be taken, if found to be a defaulter.